Helpline
Call our Helpline on 01582 391856, 10am – 5pm for support and advice if you are experiencing domestic abuse or need refuge support.
Our vision is for all women exposed to gender-based violence and exploitation, and their children, to be safe and have access to appropriate interventions, support and advice in order to live free from fear and harm.
Helpline is integral to achieving this goal.
We understand it can be difficult to pick up the phone. Anyone can phone Helpline for confidential advice and support and refer you to refuge if needed.
Our expert, all-female Helpline team are available Monday to Friday 10am-5pm.
You can also search for information about your rights and options using our online Chat function.
Before using the Helpline, ensure it is safe for you to do so.
In an emergency, please call 999.
What can I use Helpline for?
You can ask us any questions you like and we can talk about what you are going through. We will not judge you or tell you what to do. It doesn’t matter whether you are still with the person you want to talk to us about, or whether you have left. You may even have left many years ago. Or maybe you’re not sure whether what you’re experiencing is abuse. Whatever your situation, we are here for you.
Our Helpline team can take you through your rights and options, refer you to specialist services or refuge, and support you to think about your safety and the safety of any children.
In an emergency, call 999.
Is my call confidential?
Helpline is confidential. We won’t share any information you give us with a third party unless you ask us to. The only exception to this is where there is a serious risk of harm to you or others, or where a child is believed to be at risk of harm, when we may have to share information without your permission.
Who will I chat to?
You will be chatting with one of our expert, female Helpline team members.
Can I call if I am a professional seeking advice?
Yes. We welcome calls from professionals and can give advice and support relating to domestic abuse. We can also support with referrals to refuge.
Any admission will be subject to a risk assessment and if unsuitable, we would identify suitable alternative refuge provision.
How long will I have to wait?
We aim to complete urgent triage within 1 working day and standard assessments within 24 hours where possible.
All referrals are assessed on an individual need/family basis.
At Women’s Aid Luton, we are committed to keeping everyone who uses our website and online services safe.
In line with the UK Online Safety Act 2023, we take active steps to protect children, young people and adults from harm online.
We recognise that many people who access our services may have experienced trauma. We therefore aim to create safe, supportive and non‑judgemental digital spaces, where users are treated with dignity and respect.
If you are worried about anything you see on our website or in our digital services, please contact us immediately at info@womensaidinluton.org.
If someone is at immediate risk of harm, please contact emergency services.